Webinar Replay: Teamwork Makes the Dream Work!

Helping IDTs Better Serve Their Patients and Family Caregivers

Today more than ever it is important for leaders to enable close communication and collaboration within the IDT to best support patient and family caregivers. We know from research that family caregiver satisfaction with your organization’s communication can make or break your CAHPS scores. The problem is, your IDTs may not have the right systems and processes in place to properly support the level of communication they need to be successful.

This insightful webinar addressed these important issues:

• CMS expectations for IDT collaboration with family caregivers
• Best practices your teams can use to engage the family caregiver
• The role of technology supporting IDT and family caregiver communication
• What to expect when communication is firing on all cylinders


Stan Massey, Partner/Lead Consultant

Transcend Strategy Group


Maureen Kelleher, RN, MBA, CHPCA, Clinical Consulting Manager

Blacktree Healthcare Consulting


Melissa Kozak, RN, Co-Founder and CEO

Citus Health