Webinar: Empower Your Clinical Team to Elevate the Customer Experience
A Candid Discussion Between Provider, Consultant and Tech Vendor
Hear from experienced clinical leaders and industry experts as they present evidence-based strategies that deliver an exceptional customer experience to improve patient and family caregiver satisfaction and home-based care agency reputation, while optimizing operational efficiencies and enabling clinicians to maintain a better work life balance.
In this webinar we covered:
- Understanding what the latest research says home health consumers want from providers.
- Reducing response time to urgent inbound communication.
- Improving the customer experience without burning out clinical teams.
- Re-examining the ROI of investments in technology that improves communication.
- Laura Wilson, RN, BSN, COS-C, Managing Director, Clinical Operations, SimiTree Healthcare Consulting
- Rob Simione, Principal, SimiTree Healthcare Consulting
- Danielle Pierotti RN, PhD, CENP, Vice President Patient Care Services at Visiting Nurse and Hospice for Vermont and New Hampshire
- Melissa Kozak, RN, Co-Founder and President, Citus Health