Research: Home Health Provider Communication Impact on Satisfaction

Posted by Citus Health on June 15, 2021 at 3:29 PM

As a follow up to the groundbreaking Hospice Family Caregiver study in 2020, we commissioned Porter Research to conduct a research study of 300 home healthcare consumers, defined as patients and family caregivers who experienced skilled home healthcare within the past 12 months, regarding their experiences with home healthcare agency communication.

The study revealed that home healthcare providers are falling short when it comes to communicating with the consumer in real-time.

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Topics: White Paper, Home Health Care, Research

Digital Technology Adoption at an Inflection Point for Specialty Pharmacies

Posted by Citus Health on January 24, 2021 at 10:14 PM

A new report from SmartBrief and Citus Health, takes an in depth look at how the competitive landscape, demand for data and COVID-19 challenges are the driving forces behind the increase in specialty pharmacies adoption of virtual care technologies.

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Topics: White Paper, Specialty Pharmacy, Research

Family Caregivers Have Spoken: Hospices Need Better Communication Technology Now

Posted by Citus Health on October 12, 2020 at 5:16 PM

For the past decade, hospice providers have been investing heavily in modernizing their clinical systems, care pathways and staff technologies. However, most hospice providers are falling short when it comes to what really matters to those who make the ultimate decision on choice of provider and serve up hospice satisfaction scores – the hospice consumer. Today’s hospice consumer is the family caregiver or POA, increasingly a tech savvy daughter or son of the hospice patient.

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Topics: White Paper, Hospice

Uncharted Territory: Using Technology to Successfully Navigate the Pandemic in Home Based Care

Posted by Citus Health on April 21, 2020 at 11:55 AM

It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life. 

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Topics: Insider, White Paper, Hospice

New Study Reveals Care Team and Family Member Connectivity Gaps in Hospice

Posted by Citus Health on February 25, 2020 at 9:03 AM

At a time when hospice and palliative care are rapidly growing, there is a concern that agencies in these important settings are employing outdated communication technology to not only communicate within care teams but also to engage with patients, caregivers, and family members. A recent Porter Research survey of 100 hospice leaders took a closer look at how they engage care teams, patients, and families today. 

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Topics: Insider, White Paper, Hospice

Citus Health White Paper: Home Infusion Business Processes to Automate

Posted by Melissa Kozak, RN, CRNI on October 11, 2018 at 10:26 AM

Top Seven Business Processes Home Infusion Providers Should Automate Today

The home infusion market is set to experience record growth over the next few years as value-based care contracts become the norm among healthcare providers. Home infusion providers must act now to automate manual business processes and ensure high quality care or risk missing out on profitable growth. 

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Topics: White Paper