10 Essentials for Virtual Patient Care

Posted by Citus Health on May 14, 2021 at 3:45 PM

The healthcare environment changed in a matter of weeks in 2020.  Now in 2021, we are living a new normal where remote patient support has become a critical aspect of home-based care and if implemented correctly can increase patient and family caregiver satisfaction, improve care team collaboration and drive organizational efficiency.

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Topics: Insider, Hospice, Checklist, Home Health Care

NHPCO Leading Person-Centered Care Podcast

Posted by Citus Health on April 29, 2021 at 5:12 PM

Innovation in communication to help the family caregiver

President & CEO Edo Banach of NHPCO sits down with Citus Health Co-Founder and CEO Melissa Kozak, RN, to discuss the importance of innovation in patient, caregiver, and provider communication.  Melissa and Edo discuss how easy and open communication democratizes health care “from Park Avenue to the park bench.”. 

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Topics: Insider, News, Hospice, Palliative Care

Case Study: Parkway Specialty Pharmacy Optimizes Patient Engagement and Productivity

Posted by Citus Health on February 17, 2021 at 4:15 PM

How Parkway Specialty Pharmacy Reduced Delivery Confirmations from Days to 48 Hours

Patients continue to press for more virtual care options from their healthcare providers to meet their increasingly digitally focused lives better. And as research tells us that timely, accurate delivery and care coordination make up 70% of patients’ overall satisfaction, it is more important than ever for specialty pharmacies to deliver patient engagement solutions that enable a more patient-focused, digital experience. Parkway Specialty Pharmacy is one specialty pharmacy leading the way to innovate their patient engagement capabilities and expand beyond traditional communication methods.

Founded 10 years ago with only two employees, independent Parkway Specialty Pharmacy has quickly grown, now servicing an average of 1,200 patients per month across the U.S. and all its’ core therapies, including self-injectable and specialty infusion medications and home and in-office infusions treatments. To best meet the demands of an increasingly digitally-enabled patient base, the Parkway leadership team knew they needed to incorporate more effective, virtual communications into their workflows. They were also looking to improve response times and gain better data insights to ensure faster and more accurate reporting for referral partners and manufacturers that would be critical to growing their business.

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Topics: Insider, News, Case Studies

National Association of Specialty Pharmacy (NASP) Podcast

Posted by Citus Health on May 28, 2020 at 4:30 PM

There’s No Going Back- Virtual Patient Support is Here to Stay

In a recent podcast from the National Association of Specialty Pharmacy, Executive Director, Sheila Arquette hosts Melissa Kozak, RN, CRNI, CEO, Citus Health and Meagan Sampogna, COO, BioMatrix Specialty Pharmacy for an engaging discussion about the companies partnership and the innovative solutions needed to deliver a new standard of digital patient support for specialty pharmacy patients during the COVID-19 pandemic and beyond. 

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Topics: Insider, News, Specialty Pharmacy

Virtual Patient Support for Specialty Pharmacies

Posted by Citus Health on May 4, 2020 at 7:38 PM

The specialty pharmacy environment has changed in a matter of weeks. Phone waits are longer with staff working remotely; patients are concerned about refills and shortages of their critical medications; contactless delivery has become a necessity due to patient and family member concerns about potential infection. 

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Topics: Insider, Checklist, Specialty Pharmacy

Hospice News and Citus Health Webinar

Posted by Citus Health on April 30, 2020 at 6:56 PM

Uncharted Territory: Using Technology to Successfully Navigate the COVID-19 Pandemic

As we progress through this COVID-19 crisis, providers are now anticipating a “new normal” and considering solutions that enable secure virtual care team collaboration and critical patient family engagement.

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Topics: Insider, Webinar, Hospice

Case Study: Providing Remote Patient Care and Support Through the COVID-19 Pandemic

Posted by Citus Health on April 22, 2020 at 8:15 AM

How BioMatrix Specialty Pharmacy rapidly enhanced digital communications to provide real-time patient support and expedited prescription refill processing.

As a result of the COVID-19 pandemic, a dramatic and rapid shift has occurred in how specialty pharmacies and healthcare
providers around the world must coordinate and deliver care. The need for remote care technology is greater than ever before, creating opportunities across the care continuum for organizations to innovate the way they operate.

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Topics: Insider, News, Case Studies

Uncharted Territory: Using Technology to Successfully Navigate the Pandemic in Home Based Care

Posted by Citus Health on April 21, 2020 at 11:55 AM

It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life. 

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Topics: Insider, White Paper, Hospice

Remote Patient Care Solutions for the New Normal

Posted by Citus Health on April 14, 2020 at 3:15 PM

The healthcare environment changed in a matter of weeks in 2020.  Now in 2021, we are living a new normal where remote patient support has become a critical aspect of home-based care and if implemented correctly can increase patient and family caregiver satisfaction, improve care team collaboration and drive organizational efficiency.

Read More

Topics: Insider, Hospice, Checklist, Home Health Care

EnvisionSpecialty Pharmacy Engages Patients and Streamlines Refill Assessments with MHALink™ Powered by Citus Health

Posted by Citus Health on March 5, 2020 at 2:45 PM

With increasing challenges in gaining access to new therapies from limited drug distribution networks, implementing value-based care initiatives continues to be a top priority for specialty pharmacies. Manufacturers are looking for specialty pharmacies to demonstrate an innovative and collaborative approach to patient care that results in high patient satisfaction and outcomes. These challenges, coupled with the increased patient demand for real-time electronic communication, and a cumbersome refill assessment process, led Ohio-based EnvisionSpecialty Pharmacy to look for a technology solution that could help ensure a high-touch, patient-centric approach to their operations.Download Case Study

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Topics: Insider, News, Case Studies