In 2020, we have reached an inflection point in care delivery. Close collaboration in healthcare among all stakeholders -- internal clinical and non-clinical staff, referring physicians, external partners, and family caregivers -- has never been more important.
We thought we would recap three of the most important themes that surfaced at NAHC FMC20. Telehealth was front and center with Bill Dombi, President of NAHC, citing it as the #1 advocacy priority in 2020. What surprised us is a widespread call to look beyond telehealth to engage patients, physicians and clinicians like never before as the future of care delivery continues to take shape.
Uncharted Territory: Using Technology to Successfully Navigate the COVID-19 Pandemic
As we progress through this COVID-19 crisis, providers are now anticipating a “new normal” and considering solutions that enable secure virtual care team collaboration and critical patient family engagement.
It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life.
The healthcare environment changed in a matter of weeks in 2020. Now in 2021, we are living a new normal where remote patient support has become a critical aspect of home-based care and if implemented correctly can increase patient and family caregiver satisfaction, improve care team collaboration and drive organizational efficiency.
At a time when hospice and palliative care are rapidly growing, there is a concern that agencies in these important settings are employing outdated communication technology to not only communicate within care teams but also to engage with patients, caregivers, and family members. A recent Porter Research survey of 100 hospice leaders took a closer look at how they engage care teams, patients, and families today.