How Parkway Specialty Pharmacy Reduced Delivery Confirmations from Days to 48 Hours

Patients continue to press for more virtual care options from their healthcare providers to meet their increasingly digitally focused lives better. And as research tells us that timely, accurate delivery and care coordination make up 70% of patients’ overall satisfaction, it is more important than ever for specialty pharmacies to deliver patient engagement solutions that enable a more patient-focused, digital experience. Parkway Specialty Pharmacy is one specialty pharmacy leading the way to innovate their patient engagement capabilities and expand beyond traditional communication methods.

Founded 10 years ago with only two employees, independent Parkway Specialty Pharmacy has quickly grown, now servicing an average of 1,200 patients per month across the U.S. and all its’ core therapies, including self-injectable and specialty infusion medications and home and in-office infusions treatments. To best meet the demands of an increasingly digitally-enabled patient base, the Parkway leadership team knew they needed to incorporate more effective, virtual communications into their workflows. They were also looking to improve response times and gain better data insights to ensure faster and more accurate reporting for referral partners and manufacturers that would be critical to growing their business.

How BioMatrix Specialty Pharmacy rapidly enhanced digital communications to provide real-time patient support and expedited prescription refill processing.

As a result of the COVID-19 pandemic, a dramatic and rapid shift has occurred in how specialty pharmacies and healthcare
providers around the world must coordinate and deliver care. The need for remote care technology is greater than ever before, creating opportunities across the care continuum for organizations to innovate the way they operate.

With increasing challenges in gaining access to new therapies from limited drug distribution networks, implementing value-based care initiatives continues to be a top priority for specialty pharmacies. Manufacturers are looking for specialty pharmacies to demonstrate an innovative and collaborative approach to patient care that results in high patient satisfaction and outcomes. These challenges, coupled with the increased patient demand for real-time electronic communication, and a cumbersome refill assessment process, led Ohio-based EnvisionSpecialty Pharmacy to look for a technology solution that could help ensure a high-touch, patient-centric approach to their operations.

Home Infusion Provider, Intramed Plus, Streamlines Patient and Staff Onboarding with Citus Health

The home infusion industry is steadily growing, and with increasing patient numbers and the complexities of care, using outdated manual processes make efficient and effective communication across patients, staff and providers one of the biggest challenges home infusion organizations face. Buried under these paper processes, constant phone tag and emailing has many home infusion providers looking for opportunities to streamline care team coordination and automate workflows in order to provide the quality of care required to improve patient outcomes and to attract the referral sources needed to grow their business. As South Carolina’s fastest growing, privately-owned home infusion provider, Intramed Plus realized they needed to transform their many manual processes into digital workflows to better support their mission of delivering the highest-quality care.

Alliance Homecare improves care coordination and patient outcomes with Citus Health

Given the complexities of the home health care model, today’s home health agencies (HHAs) are often challenged to coordinate care, document care, and communicate efficiently across the care team, which can take place in the patient home, on the go, or in the office. Bogged down in paper forms and phone calls, the post-acute care industry has historically been slow to adopt new technology due in large part to government regulations and requirements such as HIPAA. However, with the continued push