Apr 29 2021

NHPCO Leading Person-Centered Care Podcast

Innovation in communication to help the family caregiver

President & CEO Edo Banach of NHPCO sits down with Citus Health Co-Founder and CEO Melissa Kozak, RN, to discuss the importance of innovation in patient, caregiver, and provider communication.  Melissa and Edo discuss how easy and open communication democratizes health care “from Park Avenue to the park bench.”. 


“It’s all about providing convenience, comfort, reassurance, and information to families

in the same way they interact with other parts of their lives - like pushing a button for

an update on an amazon order – to make it a little easier for them during a difficult time.”

~Melissa Kozak, RN, CRNI, CEO, Citus Health


Click Here to Listen to Podcast

NHPCO edo banach leading person centered care


About the Participants


Edo Banach, President & CEO, National Hospice and Palliative Care Organization

Edo Banach is President & CEO of the National Hospice and Palliative Care Organization. He previously was the Senior Advisor and Deputy Director of the Medicare-Medicaid Coordination Office at the Centers for Medicare & Medicaid Services and Associate General Counsel at the Visiting Nurse Service of New York. Prior to that, Edo Banach was the Medicare Rights Center’s General Counsel. Edo has also practiced health law at the firms of Latham & Watkins and Gallagher, Evelius and Jones, and clerked for U.S. Judge John T. Nixon of the Federal District Court for the Middle District of Tennessee. Prior to attending law school Edo worked for the New York City Department of Homeless Services and Mayor’s Office of Operations. Mr. Banach holds a B.A. from Binghamton University and a J.D. from the University of Pennsylvania Law School.


Melissa Kozak, RN, CRNI, Co-Founder and Chief Executive Officer, Citus Health

As a post-acute care nurse in New York City for eight years, Melissa saw first-hand the communication and care coordination challenges connecting front line clinical teams with office teams and partners in home-based care. She also recognized that providers were relying on outdated technologies to communicate with family members and caregivers, causing unnecessary delays and decreasing quality of care. Melissa teamed up with a leading healthcare technologist and founded Citus Health in 2016 to tackle these challenges head on by providing real-time, secure solutions that ensure a high level of care team coordination and family engagement.


Author Info

Citus Health

Citus Health

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