Citus Health

Citus Health

Recent Posts

Auto-routing and escalation explained (and why it’s a necessity)

Posted by Citus Health on December 12, 2021 at 10:25 AM

In today’s tech-driven world, where information is immediate, patients and family caregivers expect instant responses from home-based care providers to address their urgent needs. Meeting these expectations not only contributes to high-quality patient care, but can also result in better CMS survey results—as patients and their families rate your organization on its ability to give timely care.

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Topics: Hospice, Home Health Care, Palliative Care

eBooks: 9 Ways tech can help providers succeed in a clinical shortage

Posted by Citus Health on November 17, 2021 at 1:12 PM

With nurse burnout being one of the biggest challenges facing the home health and hospice industries, agencies need new, innovative ways to succeed despite the clinical shortage. Technology can help ease the stress of time-consuming documentation, colleagues feeling disconnected, and safety concerns during the COVID-19 pandemic—leading to happier staff and higher retention.

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Topics: Hospice, Home Health Care, Palliative Care, eBook

Case Study: Hospice provider goes 98% paperless with Citus Health

Posted by Citus Health on September 26, 2021 at 6:58 PM


How Sangre de Cristo Community Care uses automation to boost satisfaction

Without an automated solution, hospice and home health providers require a lot of staff time scanning, copying, faxing, emailing and chasing down physicians for manual signatures. By implementing the Citus Health platform solution, Sangre de Cristo Community Care has replaced paper with digital forms and easy-to

-use app-less signature capabilities to virtually eliminate paper and gain substantial efficiencies for the organization, allowing clinical staff to focus less on administrative work and more on patient care.

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Topics: Case Studies, Hospice, Home Health Care, Palliative Care

Three of the Most Important Themes Heard at NAHC FMC21

Posted by Citus Health on August 29, 2021 at 11:08 PM

We pulled together three key themes we heard at NAHC FMC21 that will dramatically impact home healthcare providers in the next 12 months. COVID-19, along with increasing traction of value-based purchasing (VBP) and risk sharing models combined with staffing shortages are disrupting traditional home health delivery models.

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Topics: Events, Home Health Care

Research: Home Health Provider Communication Impact on Satisfaction

Posted by Citus Health on June 15, 2021 at 3:29 PM

As a follow up to the groundbreaking Hospice Family Caregiver study in 2020, we commissioned Porter Research to conduct a research study of 300 home healthcare consumers, defined as patients and family caregivers who experienced skilled home healthcare within the past 12 months, regarding their experiences with home healthcare agency communication.

The study revealed that home healthcare providers are falling short when it comes to communicating with the consumer in real-time.

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Topics: White Paper, Home Health Care, Research

10 Essentials for Virtual Patient Care

Posted by Citus Health on May 14, 2021 at 3:45 PM

The healthcare environment changed in a matter of weeks in 2020.  Now in 2021, we are living a new normal where remote patient support has become a critical aspect of home-based care and if implemented correctly can increase patient and family caregiver satisfaction, improve care team collaboration and drive organizational efficiency.

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Topics: Insider, Hospice, Checklist, Home Health Care

NHPCO Leading Person-Centered Care Podcast

Posted by Citus Health on April 29, 2021 at 5:12 PM

Innovation in communication to help the family caregiver

President & CEO Edo Banach of NHPCO sits down with Citus Health Co-Founder and CEO Melissa Kozak, RN, to discuss the importance of innovation in patient, caregiver, and provider communication.  Melissa and Edo discuss how easy and open communication democratizes health care “from Park Avenue to the park bench.”. 

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Topics: Insider, News, Hospice, Palliative Care

Hospice and palliative care provider communication challenges

Posted by Citus Health on April 12, 2021 at 6:18 PM

As part of the Citus Health lunch & learn session at the NHPCO Leadership Conference in March 2021, we surveyed over 50 hospice leaders to understand the challenges their organizations face when communicating with family caregivers and IDG team members, the solutions they use to communicate, and how well their EMR connects with key clinical stakeholders in the care continuum.  We are sharing the survey results with you.

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Topics: Hospice, Research

The New Hospice Transition Playbook 2021

Posted by Citus Health on March 4, 2021 at 12:01 PM

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Topics: Webinar, Hospice, Checklist

Case Study: Parkway Specialty Pharmacy Optimizes Patient Engagement and Productivity

Posted by Citus Health on February 17, 2021 at 4:15 PM

How Parkway Specialty Pharmacy Reduced Delivery Confirmations from Days to 48 Hours

Patients continue to press for more virtual care options from their healthcare providers to meet their increasingly digitally focused lives better. And as research tells us that timely, accurate delivery and care coordination make up 70% of patients’ overall satisfaction, it is more important than ever for specialty pharmacies to deliver patient engagement solutions that enable a more patient-focused, digital experience. Parkway Specialty Pharmacy is one specialty pharmacy leading the way to innovate their patient engagement capabilities and expand beyond traditional communication methods.

Founded 10 years ago with only two employees, independent Parkway Specialty Pharmacy has quickly grown, now servicing an average of 1,200 patients per month across the U.S. and all its’ core therapies, including self-injectable and specialty infusion medications and home and in-office infusions treatments. To best meet the demands of an increasingly digitally-enabled patient base, the Parkway leadership team knew they needed to incorporate more effective, virtual communications into their workflows. They were also looking to improve response times and gain better data insights to ensure faster and more accurate reporting for referral partners and manufacturers that would be critical to growing their business.

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Topics: Insider, News, Case Studies